Mobile Money Webinar: Coping with Dormancy

The third instalment of the Mobile Money Explained Live Webinar series is scheduled on the 17th of January at 2:30pm UK time (10:30pm MNL time).

One of the biggest issues facing mobile money providers at the moment is how to cope with dormancy. Maintaining high usage rates, especially in increasingly competitive markets, is not easy and after initial spikes in subscriptions, many service providers are faced with a vast number of dormant accounts on their hands.

This webinar defines methods for protecting your program from dormancy. It will explore the useability of the service, the breadth of the product suite on offer, competitive pricing, and effective ongoing marketing strategies that will encourage continual usage. Joining Graham Wright from MicroSave on this webinar will be Aleeda Fazal from Sicap.

Register free of charge at – http://tinyurl.com/mobile-money-webinar-register

To view previous webinars, simply follow the links below:

Webinar 2 – Beyond remittances: How to expand your mobile money product suite

 

Philippine Experiences in Mobile Phone Banking highlighted during the Asia Pacific Mobile Financial Services Summit

The United States Agency for International Development-supported Rural Bankers Association of the Philippines-Microenterprise Access to Banking Services (RBAP-MABS) Program joined mobile financial service stakeholders at the 5th Annual Mobile Financial Services – Asia Pacific Summit held at the Waterfront, Singapore on September 6-7, 2011. The annual conference gathers partners in mobile, banking, business and technology industries to build a robust and sustainable mobile commerce ecosystem.

Industry trends and challenges in the mobile financial services were discussed during the two-day summit. The impact of the near field communication (NFC) technology and smartphones were the highlights of the summit. Banks in countries including Singapore, Japan and Korea are now utilizing the power of smartphones in providing mobile financial services to their clients. The socio-economic impact and success of this innovation in the financial services space were recognized.

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Mobile Phone Banking and New Technologies: Providing New Channels to Serve Clients Better, Faster, and 24/7

Alternative ways of delivering banking services are changing the way rural banks are servicing their clients. Not only that, these innovations are also helping the Philippine Government reach families at the bottom of the economic pyramid.

During the 2011 RBAP-MABS National Roundtable Conference, rural banks shared how technology has been useful to them in expanding microfinance services.  As of May 2011, more than 160,000 rural bank clients have processed more than PhP10 billion (US$220 million) in mobile phone banking transactions via the GCASH platform.

Banking practices have been evolving and expanding coverage geographically, as well as in terms of network, client base, and products and services being offered to clients.  Mobile phone banking services were first introduced to rural banks through an effort promoted by the RBAP-MABS program back in 2004.

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Rural Banks expanding Mobile Phone Banking Services via local merchants

Seven of the country’s leading rural banks participated in a senior management consultation meeting to support the expansion of mobile phone banking services under the USAID-supported RBAP-MABS Program held at the RBAP Office in Manila on August 25. Building on the current achievements and outreach of the rural banks in providing mobile phone banking services, the Mobile Phone Banking – Channel Management, was introduced to the rural banks to support, sustain and manage their efforts in providing greater access to banking services in the countryside via mobile money and mobile money cash-in and cash-out outlets (CICOs).

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New developments in Mobile Phone Banking for 2010 highlighted at National Roundtable Conference

Leaders from the mobile phone industry and rural banking met on June 3 to discuss new developments in mobile phone banking during the 2010 RBAP-MABS National Roundtable Conference in Manila.

Mr. Jaime Fraginal Jr., Head of Sales of G-Xchange, Inc. – a wholly owned subsidiary of Globe Telecom – first presented GCASH Remit, an instant cash pick-up service for domestic and international remittances.   This convenient service, accessible through 18,000 partners across the country (including 3,000 partners from the rural banking network), has low remittance charges for the sender and is free of charge for the beneficiaries.  Because there is no third party handling the cash and it requires a PIN number from the beneficiary, GCASH Remit is safe and secure.

By building the infrastructure to increase the flow of money throughout the nation, GCASH Remit looks to play a significant part in the development of the Philippine countryside as another remittance opportunity for accredited rural banks.

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Credit Scoring System, Netbooks, and new Mobile Phone Banking App introduced at the RBAP-MABS National Roundtable

Several technological developments for support and expansion of microfinance services were presented during the 2010 RBAP-MABS National Roundtable Conference held in Manila on June 2-3, 2010.

Rebecca HughesMs. Rebecca Hughes, Philippines Country Director of Innovations for Poverty Action (IPA), first introduced a credit scoring model and automated loan application process via netbooks.  The new loan application process via netbooks allows loan Account Officers to quickly and easily upload and prepare loan applications from the field.  In addition, IPA has also added a credit scoring system into the application to better predict the borrower’s likelihood of repayment based on certain indicators such as the borrower’s background, cash flow, debt capacity and past repayment patterns of comparable borrowers. For the staff and clients, the netbooks help speed up the processing of loan applications in the field.

While Ms. Hughes cautioned that not every bank will be able to implement the credit scoring system overnight, all banks can benefit from the automated loan applications via netbooks.  This can also provide banks with the first step in collecting data that can one day be utilized by the bank to implement a credit scoring system.

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Trends and Challenges in Microfinance for this Decade

By: Eric Miller, guest blogger

The first panel discussion of the RBAP-MABS National Roundtable Conference, moderated by MABS Chief of Party John Owens, addressed the current trends and challenges in the microfinance industry. Topics ranged from market issues, competition, the regulatory environment and branchless banking.

Pia Roman-TayagMs. Pia Roman-Tayag, the Inclusive Finance Advocacy Staff Head of the Bangko Sentral ng Pilipinas (BSP), kicked off the panel discussion with a look into the regulatory environment. She began by emphasizing that policy and regulations are not the answer, but they provide the enabling environment and support for the market-based solutions of microfinance. To address the risks of limited technical know-how, inadequate risk management practices and governance issues of the early microfinance era, the BSP set regulations to require banks to develop adequate methodologies, risk management systems and comprehensive governance standards.

Ms. Roman Tayag noted that the current microfinance era has seen a mainstreaming of the industry with commercial investors, new products, technological innovation and a move towards financial inclusion. The current challenges for the banks include the need to find greater efficiencies, become more transparent and develop effective credit underwriting standards. For microfinance clients, she noted that financial literacy and the awareness of consumer rights and redress mechanisms are most important. To meet these new challenges, the BSP must be responsive, especially in light of the new definition of microfinance as addressed earlier in the Governor’s speech. Additionally, BSP will review consumer protection regulations, take action against financial crime and over-indebtedness, and advocate for financial literacy.

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RBAP-MABS hosts 3rd Mobile Commerce Summit Asia in Manila

Close to a hundred stakeholders and leaders of the Asian mobile commerce industry – bankers, mobile network operators, mobile commerce providers, and third-party solutions providers – attended the 3rd Mobile Commerce Summit Asia. The Rural Bankers Association of the Philippines-Microenterprise Access to Banking Services (RBAP-MABS) Program Chief of Party, Mr. John Owens, chaired the opening session of the two-day conference held on March 24-25 at the Crowne Plaza in Manila.

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RBAP-MABS mobile phone banking services highlighted in Global Summit

Taking its part in the promotion of effective use of modern technology in microfinance, MABS shared its mobile phone banking experiences during the M-Commerce World Summit 2010 held on March 17-18 in Singapore.

The summit covered mobile money transfer & mobile money remittance, mobile payment and NFC technologies, mobile banking, banking the unbanked & microfinance services, and mobile marketing and advertising. It has highly regarded expert speakers and panelist representing M-Commerce Ecosystem from Europe, Africa, Asia and the United States – including Philippines from Globe/GXI and the Microenterprise Access to Banking Services (MABS) Program.

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USAID-MABS and MicroSave hold M-Banking Dialogue

M-Banking Dialogue

After the Mobile Money Transfer Asia-PacificConference (MMT-APAC) held on December 7-9 held in Manila, USAID-MABS and MicroSave conducted an M-Banking dialogue at the EDSA Shangri-La Hotel in Manila on December 9 and 10. Selected microfinance practioners, networks including MicroSave, MABS, Mercy Corps, MICRA and ACCION, donor-supported efforts including USAID and IFC, various third party providers including EKO from India, and Mobile Money Issuers including Safaricom’s M-PESA and Globe X-Change Inc (GXI/GCASH) participated in the dialogue. Read the rest of this entry »