Trends and Challenges in Microfinance for this Decade

By: Eric Miller, guest blogger

The first panel discussion of the RBAP-MABS National Roundtable Conference, moderated by MABS Chief of Party John Owens, addressed the current trends and challenges in the microfinance industry. Topics ranged from market issues, competition, the regulatory environment and branchless banking.

Pia Roman-TayagMs. Pia Roman-Tayag, the Inclusive Finance Advocacy Staff Head of the Bangko Sentral ng Pilipinas (BSP), kicked off the panel discussion with a look into the regulatory environment. She began by emphasizing that policy and regulations are not the answer, but they provide the enabling environment and support for the market-based solutions of microfinance. To address the risks of limited technical know-how, inadequate risk management practices and governance issues of the early microfinance era, the BSP set regulations to require banks to develop adequate methodologies, risk management systems and comprehensive governance standards.

Ms. Roman Tayag noted that the current microfinance era has seen a mainstreaming of the industry with commercial investors, new products, technological innovation and a move towards financial inclusion. The current challenges for the banks include the need to find greater efficiencies, become more transparent and develop effective credit underwriting standards. For microfinance clients, she noted that financial literacy and the awareness of consumer rights and redress mechanisms are most important. To meet these new challenges, the BSP must be responsive, especially in light of the new definition of microfinance as addressed earlier in the Governor’s speech. Additionally, BSP will review consumer protection regulations, take action against financial crime and over-indebtedness, and advocate for financial literacy.

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1st Valley Bank & GCASH empower clients like Aling Romela

1st Valley Bank together with G-Xchange Inc. (GXI), the wholly-owned mobile commerce subsidiary of Globe Telecom, brings the benefits of mobile banking services to Filipinos in Mindanao.

Working closely with the Rural Bankers Association of the Philippines (RBAP) and Microenterprise Access to Banking Services (MABS), a program supported by the United States Agency for International Development (USAID), 1st valley bank helps Mindanao by making banking products and services even more accessible to clients.

Through GCASH, 1st Valley Bank is able to enhance its “at your doorstep” financial service offerings in Lanao del Norte, Misamis Occidental, Misamis Oriental, Bukidnon, Zamboanga del Norte, Zamboanga del Sur, Zamboanga Sibugay, and the cities of Iligan Ozamiz, Oroquieta, Dipolog, Cagayan de Oro, and Zamboanga.

By pursuing pioneering banking products and services, 1st Valley Bank, with the support of RBAP-MABS and GCASH, has empowered micro-enterpreneurs like Aling Romela to increase their success through mobile banking.

GM Bank’s Laur Satellite Office: Bringing Mobile Phone Banking Technology to the Rural Microfinance Market

About 15 kilometers from Palayan City, Nueva Ecija lies the municipality of Laur, the home of GM bank’s satellite office (or other bank office – OBO), which opened in August 2008. A third class municipality with about 5,500 households or 30,900 people, Laur serves as an ideal place to accommodate both existing and potential bank clients.

To get to Laur, one has to drive along this winding road.

To get to Laur, one has to drive along this winding road.

[Read more...]

GM Bank’s Security Guard Enjoys Benefits of Mobile Phone Banking

Who says only clients can enjoy rural banks’ mobile phone banking services (MPBS)?

Mr. Catalino Vegiga, the security guard of GM Bank’s Laur satellite office (or other bank office, OBO) in Nueva Ecija, receives his monthly salaries directly through his mobile phone.

[Read more...]

From Rags to Reaching New Heights through Mobile Payments – Hazel the Seamstress

Hazel is a seamstress at Bibota Industries, a garments shop that began many years ago making rags that sold at 2 US cents per piece.

With the help of microfinance loans through Green Bank, the company gained reliable and prompt access to credit which kept the business going and growing.

In the past, Green Bank’s account officer would travel 45 minutes by motorcycle to collect loan repayments. A recent innovation of Green Bank now allows Bibota Ind to send payments using their mobile phone via the bank’s Text-A-Payment service. Transactions are cheaper and almost instant for both the borrower and the bank. Mobile payments allow borrower and bank to use their time and resources for more productive work.

Bibota has come a long way and now supplies garments to some of the the country’s leading signature clothing chains. [Read more...]

Mobile Money Expands Pizza Business

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Mrs. Sheila Milan owns W’s Pizza, a pizza parlor with branches in three Mindanao towns (Cantilan, Madrid, and Tandag). In March 2007, Sheila, a borrower and depositor of Cantilan Bank since 2005, agreed to become a bank partner-merchant and started accepting GCASH from her customers. Since then, Sheila has seen her sales expand because of mobile payments. Now, she is able to accept orders for delivery that are paid through GCASH. All three of her parlors now accept GCASH as payment; the cashiers of the other two branches send their GCASH sales to her at the end of each day phone-to-phone. [Read more...]

Text-A-Withdrawal Makes Access to Mobile Money Easier

Mr. Archiebald “Archie” Beldad owns a pharmacy located in the town center of Cantilan, Surigao del Sur. Archie who is a registered client of Cantilan Bank begun to accept GCASH for payment as well as to purchase and sell small amounts of GCASH for his customers in March 2007. Archie has a good credit record with the bank, where he has maintained a deposit account for several years. He uses the convenience of the Text-A-Withdrawal facility to withdraw from his deposit account and load up on GCASH. [Read more...]

Text-A-Payment Helps Rural Bank Clients Maintain Perfect Repayment Record

Mrs. Erlinda Ramos is one of Cantilan Bank’s KITA clients using Text-A-Payment. “I am a KITA client. I used to walk 3 kilometers every Monday to meet the account officer in Paniquian. I was happy when I was told that I can pay my loan through Text-A-Payment. Now, without leaving my house, I can still maintain a good repayment record with the bank.”

Text-A-Remittance Saves Time & Money

Mrs. Rebecca Congreso shares how the Text-A-Remittance service helps save her time and money. “My husband works in Butuan City and every week, he sends me PhP1,000. He used to send it through a pawnshop but when I learned that getting my P1,000 only costs PhP10 if he sends it through Text-A-Remittance, I told my husband to send the money through GCASH. I get the money right away! With the pawnshop, he would spend PhP125, PhP65 for the service charge and I spend round trip fare of PhP60. In addition, I normally wait until the afternoon before I get my money. It’s so easy with GCASH!”

Mobile Phone Banking Services Expands Access in Rural Communities

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Cantilan Bank identified the upland area of Ban-ban – a small sitio in Barangay Paniquian of Carrascal town – as one of the places to promote their Text-A-Payment service. Banban is relatively hard to reach due to rough, dusty roads that zigzag and are quite steep at some stretches. Cantilan Bank’s main branch has around 45 microloan clients in Banban, borrowing in groups or individually. Group loan borrowers gather weekly with their payments on hand to meet and give their payments to the bank’s account officers, who go to the center of Bgy. Paniquian for weekly collections. On the other hand, individual borrowers have to go to the bank to pay.  [Read more...]