Mobile Phone Banking and New Technologies: Providing New Channels to Serve Clients Better, Faster, and 24/7

Alternative ways of delivering banking services are changing the way rural banks are servicing their clients. Not only that, these innovations are also helping the Philippine Government reach families at the bottom of the economic pyramid.

During the 2011 RBAP-MABS National Roundtable Conference, rural banks shared how technology has been useful to them in expanding microfinance services.  As of May 2011, more than 160,000 rural bank clients have processed more than PhP10 billion (US$220 million) in mobile phone banking transactions via the GCASH platform.

Banking practices have been evolving and expanding coverage geographically, as well as in terms of network, client base, and products and services being offered to clients.  Mobile phone banking services were first introduced to rural banks through an effort promoted by the RBAP-MABS program back in 2004.

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New developments in Mobile Phone Banking for 2010 highlighted at National Roundtable Conference

Leaders from the mobile phone industry and rural banking met on June 3 to discuss new developments in mobile phone banking during the 2010 RBAP-MABS National Roundtable Conference in Manila.

Mr. Jaime Fraginal Jr., Head of Sales of G-Xchange, Inc. – a wholly owned subsidiary of Globe Telecom – first presented GCASH Remit, an instant cash pick-up service for domestic and international remittances.   This convenient service, accessible through 18,000 partners across the country (including 3,000 partners from the rural banking network), has low remittance charges for the sender and is free of charge for the beneficiaries.  Because there is no third party handling the cash and it requires a PIN number from the beneficiary, GCASH Remit is safe and secure.

By building the infrastructure to increase the flow of money throughout the nation, GCASH Remit looks to play a significant part in the development of the Philippine countryside as another remittance opportunity for accredited rural banks.

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Credit Scoring System, Netbooks, and new Mobile Phone Banking App introduced at the RBAP-MABS National Roundtable

Several technological developments for support and expansion of microfinance services were presented during the 2010 RBAP-MABS National Roundtable Conference held in Manila on June 2-3, 2010.

Rebecca HughesMs. Rebecca Hughes, Philippines Country Director of Innovations for Poverty Action (IPA), first introduced a credit scoring model and automated loan application process via netbooks.  The new loan application process via netbooks allows loan Account Officers to quickly and easily upload and prepare loan applications from the field.  In addition, IPA has also added a credit scoring system into the application to better predict the borrower’s likelihood of repayment based on certain indicators such as the borrower’s background, cash flow, debt capacity and past repayment patterns of comparable borrowers. For the staff and clients, the netbooks help speed up the processing of loan applications in the field.

While Ms. Hughes cautioned that not every bank will be able to implement the credit scoring system overnight, all banks can benefit from the automated loan applications via netbooks.  This can also provide banks with the first step in collecting data that can one day be utilized by the bank to implement a credit scoring system.

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Trends and Challenges in Microfinance for this Decade

By: Eric Miller, guest blogger

The first panel discussion of the RBAP-MABS National Roundtable Conference, moderated by MABS Chief of Party John Owens, addressed the current trends and challenges in the microfinance industry. Topics ranged from market issues, competition, the regulatory environment and branchless banking.

Pia Roman-TayagMs. Pia Roman-Tayag, the Inclusive Finance Advocacy Staff Head of the Bangko Sentral ng Pilipinas (BSP), kicked off the panel discussion with a look into the regulatory environment. She began by emphasizing that policy and regulations are not the answer, but they provide the enabling environment and support for the market-based solutions of microfinance. To address the risks of limited technical know-how, inadequate risk management practices and governance issues of the early microfinance era, the BSP set regulations to require banks to develop adequate methodologies, risk management systems and comprehensive governance standards.

Ms. Roman Tayag noted that the current microfinance era has seen a mainstreaming of the industry with commercial investors, new products, technological innovation and a move towards financial inclusion. The current challenges for the banks include the need to find greater efficiencies, become more transparent and develop effective credit underwriting standards. For microfinance clients, she noted that financial literacy and the awareness of consumer rights and redress mechanisms are most important. To meet these new challenges, the BSP must be responsive, especially in light of the new definition of microfinance as addressed earlier in the Governor’s speech. Additionally, BSP will review consumer protection regulations, take action against financial crime and over-indebtedness, and advocate for financial literacy.

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